Refund policy

At ZedKay, we are committed to providing quality products to enhance the comfort and style of your cherished canine companions. To ensure a seamless shopping experience, please review our Return and Exchange Policy:

 

Pet Beds

We understand the importance of a cozy retreat for your furry friends. In the event that your pet bed arrives damaged and is still in its original packaging, we are pleased to offer an exchange. Please contact our customer service team within 14 days of receiving your order, providing clear photos of the damage, and we will facilitate a prompt exchange. Please note that customers are responsible for the shipping cost associated with returning the incorrect size. Upon receipt of the returned item, we will dispatch the correct size to you. Regrettably, we do not offer refunds for pet bed purchases.

 

Harnesses

We strive to provide the perfect fit for your pets harness; however, we acknowledge that sizing may vary. If the harness received does not fit, we are happy to facilitate an exchange. Please contact us within 14 days of receiving your order, and our team will guide you through the process. Please note that customers are responsible for the shipping cost associated with returning the incorrect size. Upon receipt of the returned item, we will promptly dispatch the correct size to you.

Refunds are not available for harness purchases.
We recommend carefully measuring your dog and referring to our sizing guides to ensure accurate
selections. Our customer service team is readily available to assist with any queries or concerns you may have.

Thank you for choosing ZedKay. We appreciate your trust in our products, and we are dedicated to
ensuring your satisfaction with every purchase.